Frequently Asked Questions
Questions about same-day delivery, the loyalty program, or anything else? We've answered the ones we hear most often below.
General questions
You must be 18+ and show valid government-issued photo ID such as a driver's license, passport, or Alberta ID card at pickup or delivery.
Yes. Delivery is legal when fulfilled by licensed Alberta retailers and completed with age verification at handoff.
No. The registered customer must be present with valid photo ID to receive the order.
Same-day service depends on your area. Mail-order is available to Alberta postal codes where Canada Post service is active.
Same-day questions
Yes. Once a driver is assigned, you'll receive real-time updates and tracking details by text or email when available.
If you are unavailable, our team will attempt to contact you. Orders cannot be left unattended and require ID verification at handoff.
Yes, when local conditions permit. You must present valid government-issued photo ID directly to the driver.
Yes. You'll receive status notifications as your order moves from confirmed to out-for-delivery.
Mail-order questions
Transit timelines may vary during service disruptions. We always provide tracking so you can monitor updates and expected delivery windows.
Yes. We ship legal cannabis products across Alberta through our secure mail-order program with discreet packaging.
Yes. Cannabis delivery and mail-order services are legal when fulfilled by licensed retailers and age verification requirements are met.
Unlicensed services can expose customers to legal and product safety risks. Ordering through licensed retailers protects quality and compliance.
